Spanish Property Survey

When you have identified the property that you desire, you should inspect its condition before its purchase, to guarantee the safety and the suitability of the property
ST Consultores

General Use Conditions

General use conditions

of website www.spanishpropertysurvey.com/es/eu/uk of ST CONSULTORES INMOBILIARIOS SL.
Entry into force date: 15/07/2014

1. General information and general conditions in using this website.

Surfing this website, as well as requesting orders for the provision of services or products offered by ST CONSULTORES INMOBILIARIOS SL (henceforth, ST CONSULTORES) through this website, requires its previous acceptance, as a Client, of the requirements and conditions established in www.spanishpropertysurvey.com/es/eu/uk , as well as the acceptance of the General Conditions of Contracting, which govern acquisition of services and regulate the relationship between ST CONSULTORES and third parties (from now on, The Client) who contracted the services offered through this website.
It also requires the acceptance of the particular conditions which could be established for specific assumptions and which are published on the web page through which the order is carried out.
All the services contained on this website are provided by ST CONSULTORES according to the current legislation. ST CONSULTORES has been member of the Royal Institution of Chartered Surveyors (RICS) from May 2012 on. As a member of RICS, it has the commitment to apply its code of practice (The Client can visit the copy of these documents in www.rics.org/regulationeurope).
Moreover, ST CONSULTORES is a member of the “Asociación Española de Análisis de Valor (AEV) http://www.asociacionaev.org/ being compromised with its ethical code.

2. Ownership of the internet portal

The owner of this website is ST CONSULTORES INMOBILIARIOS S.L. The company is registered in the Mercantile Register of Madrid on page M-177570. Its CIF is B-81/512550, and its registered office is located in Calle Príncipe De Vergara 43, 28001 Madrid, Spain.
Contact details of ST CONSULTORES are the Following:

Phone number: 91 183 54 30
Fax number: 91 183 54 31
E-mail: general@stconsultores.com.

ST Consultores Inmobiliarios S.L. was founded in Madrid the 19th of July of 1996, being its corporate purpose the elaboration and evaluation of reports and surveys, even expert valuation, regarding the technical, legal, fiscal, economic and business viability of real estate activities and businesses, as well as direction, supervision, control and management of real estate businesses. It also carries out plans, projects and computer applications related to real estates.

3. Responsabilities

The user of this website (henceforth The Client) assumes the responsibility of the use of this Portal and, specifically:

  • All those acts that contravene in the established General Conditions and the law, as well as General or Particular Conditions contained in the signed contract
  • The certainty, correctness, validity and up-to-date data which were filled out by the Client in the forms published by ST CONSULTORES on their website.
  • The harm and damages, caused directly or indirectly by any third party, when the Client had lost, revealed, neglected, or due to any other matter left to another person his/her personal data necessary to formalize this contract.
  • Any activity different from the indications given by ST CONSULTORES to The Client regarding the use and the operation of this website or the ordering of services.

ST CONSULTORES does not assume responsibility in case of harm or damage of any nature that could be caused by the use of this website, as for the unavailability of the portal, or transmission of computer viruses and malicious or harmful computer programs in the contents, in spite of having adopted all the technological measures necessary to avoid them.

4. Intellectual and Industrial properties. Prohibition of Hyperlinks

All the contents included on this website and especially designs, texts, graphics, logos, icons, keys, software, commercial names, brands, industrial drawings or any other type of signs sensitive to be used commercially or in industry, are under Intellectual and Industrial Property rights, being ST CONSULTORES INMOBILIARIOS S.L, the right holder of them. In some cases, the right holders may be third parties with whom ST CONSULTORES has reached an agreement for its use.
ST CONSULTORES holds the right to update, modify or eliminate the information published in www.spanishpropertysurvey.com/eu/es/uk being able to limit or not permit access to this information without previous notification.
In no case The Client will understand that ST CONSULTORES gives any license or makes any renouncement, transmission or transference, total or partial, of these rights. In no case the Client may alter, exploit, reproduce, distribute or use these contents in public communications without the previous and express authorization given by ST CONSULTORES. The Client cannot establish any link to this page through any other website without a previous and informed consent of ST CONSULTORES.

5. Privacy Policy. Data Protection.

ST CONSULTORES INMOBILIARIOS SL, in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation –GDPR-) and additional legislation, will ask the users of this website (being this a natural person or a legal entity, and in such case, the natural people who represents it) when filling out the ST CONSULTORES forms, for their authorization to:
The incorporation of any personal data they had facilitated in the electronic form to a file duly inscribed in the General Registry of the Spanish Data Protection Agency (located in C/ Jorge Juan, 6, 28001 Madrid, Spain) as well as in ST CONSULTORES private files.
Those files have the following purposes:
(1) the processing and management of the application;
(2) the maintenance, development, management and control of the contractual relationship arranged in the form;
(3) carrying out the order about the identified properties in the said form;
(4) the compliance of the obligations and duties imposed to ST CONSULTORES by the laws in force at each moment.
ST CONSULTORES will act in accordance with the Data Protection Rules, especially in accordance with the General Data Protection Regulation (GDPR) 2016/679. ST CONSULTORES will be the controller and receiver of the data information. Any personal data will be processed due to providing the services required by clients, as there are necessary to enter into the contract. The data information will be kept for the time needed to provide The Client with the recruited service, as well as for future contractual relationships, although Clients have the possibility of exercising, at any moment, their rights of access, rectification, erasure, right to object, right to data portability, restriction of processing, and right to object and automated individual decision-making, as well as the right to lodge a complaint with a supervisory authority.
According to the Article 5 of the Spanish law “Ley 34/2002, de 11 de julio, de servicios de la sociedad de la información y de comercio electrónico” the user-clients may receive information directly involved with ST CONSULTORES products or services, (which will be similar to the previously contracted between both parties) through different means, inclusive electronic ones. Despite that, the Client can withdraw from these means of communication at any moment, by just clicking through the link which appears in each electronic e-mail sent by ST CONSULTORES.
ST CONSULTORES can carry out an automatic treatment of this data of personal nature, directly or through a third party who may act individually and without prejudice of secrecy rights, and exclusively for the set out purposes. That third party will be compelled to Data Protection rules, especially to the General Data Protection Regulation (GDPR) 2016/679.
When the personal data is to be collected through the form, it will be necessary to provide at least the information marked with an asterisk. In case these necessary data are not provided, ST CONSULTORES will not provide the service required by the Client through the web service.
The Client, as a user, guarantees that the data supplied are true, exact, complete and updated, being responsible for any damage and prejudice, direct or indirect, that may occur due to a breach of these obligations. In the case of data belonging to a third person, the user must guarantee, when giving the data to ST CONSULTORES, that the third person has been informed about the aspects set out in this website, being the user also responsible of having obtained the previous authorization of that person for supplying their data to ST CONSULTORES for the purpose of the service or product requested.
ST CONSULTORES has adopted all the required security levels for protection of personal data, and has installed all the technical means and organizational aspects to prevent the lost, bad use, alteration, non authorized access or theft of personal data.
The user-client can exercise the rights of access, rectification, erasure, right to object, right to data portability, restriction of processing, and right to object and automated individual decision-making, as well as the right to lodge a complaint to a supervisory authority, by writing, according to the current regulations, and with the reference “Protección de Datos”, to the following address: ST CONSULTORES INMOBILIARIOS SL, C/ Príncipe de Vergara nº 43, CP 28001, Madrid (Spain) or by sending an e-mail to: general@stconsultores.com.

6. Use of Cookies

A cookie is a text file which is placed in the Client’s computer or mobile device when entering into some websites. It is stored in the Clients’ browser while the website is being viewed. Cookies allow a website to keep and recover information regarding surfing habits of the Client or his/her equipment. Depending on the information they have and the way the equipment is used, they can help to recognize the Client.
Despite that, cookies only collect information regarding the number of visited websites, the city to which the IP used is assigned, the number of new members, frequency, duration and recurrence of visits, and regarding the browser, operator or terminal from which the access to the web is made.
These cookies are only associated to an anonymous user and their computer, and do not include references which allow to deduce the name, surname or other information regarding the user which may be saved in the computer.
ST CONSULTORES INMOBILIARIOS SL cookies cannot read information kept in the Client’s hard drive or read cookie’s files created by other suppliers.
For more information on cookies, St Consultores invites you to visit the following link: www.allaboutcookies.org.
This website allows the use of Google Analytics cookies, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on the user’s computer, to help website owners understand how their visitors engage with their website. The information generated by the Google’s cookies about the Client’s use of the website (including the IP address) will be transmitted to and stored by Google on servers in the United States of America. Google Analytics collects information anonymously, and much like examining footprints in sand, it reports website trends without identifying individual visitors.
Google will use this information for the purpose of evaluating the use of the website, compiling its own reports on website activity for website operators, and providing its own services related to website activity and internet usage. Google Analytics, acting under his own responsibility, may also transfer this information to third parties if it were required to do so by law, or if such third parties where compelled to process the information on Google’s behalf. Google will not associate the Clients’s IP address with any other data held by Google.
The Client can refuse the use of cookies by selecting the appropriate settings on his/her browser. However, by doing this the Client may not be able to use the full functionality of this website.
ST CONSULTORES denies any responsibility for Google Inc.’s compliance of Data Protection Rules or related legal regulation.
Analytics uses its owns cookies to track visitor interactions. Cookies are used to store information, such as at what time each visit took place, whether the visitor has been to the site before, or what site referred the visitor to the web page. Google Analytics customers can view a variety of reports about how visitors interact with their website, so they can improve it and also improve how people find it. A different cookie is used for each website, and visitors are not tracked across multiple sites. Analytics requires that all websites which use it must update their privacy policy to include a notice that fully discloses the use of Analytics. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow the Client to decline it on a case-by-case basis. In addition to declining cookies, the user can also install the Google Analytics Opt-out Add-on in his/her browser, which prevents Google Analytics from collecting information about the websites the user visits.
Learn more about the Google Analytics Opt-out Browser Add-on and other Google Analytics privacy information. (http://www.google.com/privacy_ads.html#toc-faq)
ST CONSULTORES INMOBILIARIOS, S.L. informs the Client, as user of this website, that
(i) Google obtains information of the use of this website through Google Analytics (it does not do so in the name or on behalf of Uría Menéndez Abogados, S.L.P.), and ST CONSULTORES INMOBILIARIOS, S.L does not have access to such information at any time (it only has access to information subsequently provided by Google and which is not associated with any IP address);
(ii) Google (and not ST CONSULTORES INMOBILIARIOS,S.L.) decides on the purpose of the processing and use of the information collected by Google Analytics, as well as on the operation and duration of the cookies;
(iii) according to the information provided by Google, the Client can prevent this information from being collected and decline cookies by configuring his/her browser (more information on how to decline Google Analytics’ cookies can be found at ttp://tools.google.com/dlpage/gaoptout?hl=en)
(iv) as a general rule, only EU countries share similar standards regarding cookies and personal data protection.
The web http://spanishpropertysurvey.com uses:
It’s own cookies:

PHPSESSID This cookie is necessary for the encryption PHP language and is required for basic site functionality, therefore is always enabled.
CC_COOKIE_ACCEPT Technical and permanent cookie used for remembering if the user accepts cookies.
CC_COOKIE_DECLINE Technical and permanent cookie used for remembering if the user denies the use of cookies.

Cookies from third parties

1P_JAR Google’s cookie used for gathering statistic information regarding the website.
CONSENT Google’s cookie used for analytic purposes.
NID Google’s cookie used to remember users preferences like the idiom, number of results wished for each search, or regarding if the user wants to use Google’s SafeSearch filter.

How to Disable cookies?
Users of this website can set their browsers at any time in order to check the existing cookies, and decide whether to enable or disable them, but this may affect to the functions offered by those third parties.

Depending on the browser used, the links needed for this are the following:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=es
Microsoft Internet Explorer: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias
Apple Safari MacOS: https://support.apple.com/es-es/guide/safari/sfri11471/mac
Apple Safari dispositivos iOS: https://support.apple.com/es-es/HT201265
Opera: http://help.opera.com/Windows/11.50/es-ES/cookies.html

Usual questions regarding Cookies

Why are so many notifications regarding the cookies use?
In 2012 a modification regarding the article number 2.2 of the Spanish Law “Ley 34/2002 de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSICE)” took place. Before this modification, it was implied that websites notified of the use of cookies in texts titled “Legal Notice”, “Using Conditions”, “Terms of use”, “Data Protection Policy”… but this practice wasn’t considered enough for user’s protection.
After the 2012 modification, it was established that every user must consent on the use of cookies, after being informed of the uses to which they are destined.
Which are the fines for not following the cookies policy?
Minor offences are punished in Spain with fines up to 30.000 Euros. Major offences can be punished with a 150.000 Euros fine, although the usual fines imposed to offenders are normally between 500 and 25000 Euros.
Can a user disable cookies from his/her computer?
It is possible, but doing this may cause a different working of the web, in some cases producing malfunction of it. Many browsers can be configured to refuse cookies.
Are cookies dangerous to the user’s computer?
No. A cookie is a text file; it is not a program or plug-in. It can be used as a virus, and cannot access to the user’s hard drive. It is the browser and not a person which keeps the cookie of a website when necessary.
Can cookies fill up the user’s hard drive?
Despite the cookies do not occupy so much space (only a few kilobytes), once the user surfs through internet, accumulation of cookies may occupy a big space in the hard drive. To prevent this from happening, browsers and operative systems have their own mechanisms, usually by allowing saving just a limited number of cookies. When this number is exceeded, the browser automatically eliminates the less used cookies.
Who must follow this regulation?

  • Corporate websites in general.
  • Corporate websites of freelancers, despite if they are used to inform about their businesses or as online shops
  • Online shops and other electronic commerce virtual platforms.
  • Media or particular blogs which include publicity.
  • This is applied to companies and professionals established in Spain as well to foreign websites aimed to Spanish public.

7. Legislation. Jurisdiction.

The rights and obligations that take place when contracting ST CONSULTORES services through the website www.spanishpropertysurvey.com/eu/es/uk are governed by the Spanish legislation, which will be applied in what is not expressly exposed in ST CONSULTORES General Contracting Conditions, which can be consulted on this page.
Both parties agree to solve any judicial issue in courts settled in the city of Madrid.

8. Customer service

As a regulated RICS firm, ST CONSULTORES has in place a Complaints Handling Procedure (CHP), and a Complaints log, both of them meeting all the regulatory requirements.
ST CONSULTORES’ CHP implies two stages:
Stage One. It gives our firm the opportunity to review and consider the Client’s complaint in full. ST CONSULTORES will try to resolve the complaint to the Client’s satisfaction. If the Client has previously spoken to ST CONSULTORES about the complaint, he/she should make a writing with the details of the complaint, in order to help ST CONSULTORES achieve a full understanding of the reasons of it.
Any written complaint should be sent to:

Ms. Casandra Salamanca. St Consultores.
Address: C/Recoletos, 19,3º Izqda.28001 Madrid (Spain)
Phone number: 91 183 54 30.
Fax number: 91 183 54 31.
It can also be sent by e-mail to the following address: survey@stconsultores.com
Clients can also make a complaint through the website: www.stconsultores.com

ST CONSULTORES will acknowledge receipt of the Client’s complaint within 7 days, and will answer to the Client as quickly as possible.
If ST CONSULTORES couldn’t give the Client a full response in a short time, ST CONSULTORES will keep him/ her updated within 28 days. In the case the Client were not satisfied with ST CONSULTORES response, he/she will have the opportunity to take the complaint to stage two.
Stage Two. It gives the Client the opportunity to have their complaint reviewed and considered by an independent provider, approved by RICS Regulatory Board,
being the following:

RICS Dispute Resolution Service (Europe) operated by: IDRS Limited 24 Angel Gate, City Road. London. EC1V 2PT
IDRS Limited
Phone number:+ 44 (0)207 520 3800,
Fax + 44 (0)845 130 8117
E-mail: info@idrs.ltd.uk
Website: www.idrs.ltd.uk

9. Navigation requirements

The websites www.spanishpropertysurvey.com/es/eu/uk and www.stconsultores.com can be visualized correctly on the usual browsers:

  • Internet Explorer 7.0 or superior version.
  • Mozilla Firefox 2.0 or superior version.
  • Safari v4 or superior version.
  • Google Chrome 23.0 or superior version.

ST CONSULTORES recommends the Client to have his/her browsers updated for a correct display of the website. Some of the documents that ST CONSULTORES handles need a PDF lector, like Adobe Acrobat Reader 6.0 or superior.