Spanish Property Survey

When you have identified the property that you desire, you should inspect its condition before its purchase, to guarantee the safety and the suitability of the property
ST Consultores

General Use Conditions

General use conditions

of website www.spanishpropertysurvey.com/es/eu/uk of ST CONSULTORES INMOBILIARIOS SL.
Entry into force date: 15/07/2014

1. General information and general conditions in using this website.

Surfing this website and requesting orders of the services on the web site www.spanishpropertysurvey.com/eu/es/uk assume accepting as a client these general conditions, the general conditions of contracting which governs acquisition of the services and, if appropriate, the particular conditions which could be established for specific assumptions and that are published on the web page you carried out the order.
The provision of services or products offered by ST CONSULTORES INMOBILIARIOS SL. (henceforth ST CONSULTORES), through this website require its previous contracting according to the requirements that are determined on the general contracting conditions, which regulate the relationship between ST CONSULTORES and third parties (from now on the client) who contracted the services we offered through this web- site.
All the services contained on this website are provided by ST CONSULTORES, accordingly with the current legislation and stating that they are a member of the Royal Institution of Chartered Surveyors (RICS) from May 2012, and as a member of it they have the commitment to apply its code of practice.(visit the copy of these documents in www.rics.org/regulationeurope)
Moreover, the society is joined to the “Asociación Española Análisis de Valor (AEV) and compromised with its ethical code.
ST CONSULTORES reserves the right to update, modify or eliminate the information filed in www.spanishpropertysurvey.com/eu/es/uk, being able to limit or not permit access to this information without previous notification.

2. Ownership of the internet portal

The owner of the website in ST Consultores Inmobiliarios S.L. The company is registered in the Commercial Registry of Madrid on page M-177570. Its CIF is B-81/512550. Our registered office is in Calle Príncipe De Vergara 43, 28001 Madrid, and our contact details are:

St Consultores.
T: 91 183 54 30
F: 91 183 54 31
m: general@stconsultores.com.

ST Consultores Inmobiliarios S.L. was founded in Madrid the 19th of July 1996, being its social objective the elaboration and evaluation of reports and surveys, even expert valuation, about the technical, legal, fiscal, economic and business feasibility of Real Estate activities and business, as well as direction, supervision, control and activity management and Real Estate business, and the carrying out of plans, projects and computer applications related to real estates

3. Responsabilities

The user of this web site (henceforth the client) assumes the responsibility of the use of this Portal and specifically:

  • All those acts that contravene in what is the general conditions and generally by law.
  • The certainty, correctness, validity and up-to-date data which were filled in the forms of ST CONSULTORES published on their website.
  • The harm and damages, direct or indirectly, that were caused by any third party, if the client lost, revealed, neglected, or with any other matter left to another person his personal data, necessary to produce this contract.
  • Any activity different to the instructions given by ST CONSULTORES about the use and the working of the website and the order of services.

ST CONSULTORES does not have responsibility in any case of the harm and damage of any nature that could be caused by using this website, as the unavailability of the portal and the transmission of virus and malicious or harmful programs in the contents, in spite of the taken measures.

4. Intellectual and Industrial properties. Prohibition of Hyperlinks

All the contents included on this website and especially designs, texts, graphics, logos, icons, keys, software, commercial names, brands, industrial drawings or any other type of signs sensitive to be used commercially or in industry are under intellectual and industrial property rights under the holder of ST INMOBILIARIOS S.L., or to third parties with whom we have made an agreement to be exploited.
In no case, the client will understand we give any license or we make any renouncements, transmission, and transfer in total or partially of these rights. In no case you have the right to alterate, exploit, reproduce, distribute or use in public communications of these contents without previous authorization expressed by ST CONSULTORES INMOBILIARIOS SL.
You cannot establish any link to this page through any other website, and without an informed consent of ST CONSULTORES.

5. Privacy Policy. Data Protection.

ST CONSULTORES INMOBILIARIOS SL in accordance with the Organic Law 15/1999, of Data Protection of personal nature and additional legislation, reports the users of this website, being this a natural person or a juridical person, and in such case, the natural people who represented it, about their incorporation to their files adequately signed in the “REGISTRO GENERAL DE LA AGENCIA ESPAÑOLA DE PROTECIÓN DE DATOS´´, of their personal data facilitated when the electronic form was filled in, or future forms that could be generated through this professional relationship. Filling in this electronic form means the provision of consent to the incorporation of your data in private files that have the purpose explained below:
(1) the processing and the management of the application; (2)the carrying out of the order about the identified properties in the said form; (3)the maintenance, development, management and control of the contractual relationship arranged in this form; (4) the compliance of the obligations and duties imposed to ST CONSULTORES by the laws in force at each moment.
As well, the user-clients accept with the purpose of the article 21 act-34/2002 of the Social Services of Information, that the personal data which are supplied will be treated for the dispatch of information directly involved with ST CONSULTORES, through different means, inclusive the electronic means, and in any moment the client can withdraw immediately from these means of communication by just doing click through the link which you will find on each electronic mail that we will send to you.
ST CONSULTORES can carry out the automatic treatment or not, of all the mentioned data of personal nature, directly or through a third party that acts individually and without prejudice of secrecy rights, exclusively for the purposes set out.
When the personal data is collected through the form, it will be necessary to provide at least the ones marked with an asterisk. If this necessary data is not provided, ST CONSULTORES will not accept and administrate the web service, the contract you required.
The user-client guarantees that the data supplied are true, exact, complete and updated, being responsible for damage and prejudice, direct or indirect that may occur due to a breach of these obligations. In the case of the data belonging to a third, the user must guarantee that the third person had been informed about the aspects in this document and obtained his/her authorization to supply his/her data to ST CONSULTORES for these specified purposes.
ST CONSULTORES have adopted all the required security levels for protection of personal data, and have installed and all the technical means and organizational aspects to prevent the lost, bad use, alteration, non authorized access and theft of personal data.
The user-client can exercise access rights, rectify, cancel or oppose treatment with the current regulations by writing, with the reference “Protección de Datos”, to the following address: ST CONSULTORES calle Recoletos, 19, 3º izquierda, 28001 Madrid, general@stconsultores.com .

6. Use of Cookies

A cookie is a small text file that is placed on your computer or mobile device when you visit certain websites. It is stored in your browser while the website is being viewed.
For more information on cookies, St Consultores invites you to visit the following link: www.allaboutcookies.org
This website allows the use of Google Analytics cookies, described as follows:
Google Analytics
“This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”
“Google Analytics is Google’s free web analytics tool that helps website owners understand how their visitors engage with their website. Google Analytics collects information anonymously, and much like examining footprints in sand, it reports website trends without identifying individual visitors. Analytics uses its own cookie to track visitor interactions. The cookie is used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. A different cookie is used for each website, and visitors are not tracked across multiple sites. Analytics requires that all websites that use it must update their privacy policy to include a notice that fully discloses the use of Analytics. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits. Learn more about the Google Analytics Opt-out Browser Add-on and other Google Analytics privacy information.” (http://www.google.com/privacy_ads.html#toc-faq)
ST CONSULTORES INMOBILIARIOS,S.L. informs you, as users of this website, that (i) Google obtains information on your use of this website through Google Analytics (it does not do so in the name or on behalf of Uría Menéndez Abogados, S.L.P.), and ST CONSULTORES INMOBILIARIOS,S.L.. does not have access to such information at any time (it only has access to information subsequently provided by Google and which is not associated with any IP address); (ii) Google (and not ST CONSULTORES INMOBILIARIOS,S.L.) decides on the purpose of the processing and use of the information collected by Google Analytics, as well as on the operation and duration of the cookies; (iii) according to the information provided by Google, you can prevent this information from being collected and decline cookies by configuring your browser (more information on how to decline Google Analytics’ cookies can be found at http://tools.google.com/dlpage/gaoptout?hl=en); and (iv) as a general rule, only EU countries share similar standards regarding cookies and personal data protection.

7. Legislation. Jurisdiction.

The obligations that take place when contracting our services through website www.spanishpropertysurvey.com/eu/es/uk , its use, is governed by the Spanish legislation, which will be applied in what is not exposed expressly in our general conditions available on the page.
Both parties can use legal methods as much demands they have using court or trials in the city of Madrid.

8. Customer service

As a regulated RICS firm, we have in place a Complaints Handling Procedure (CHP) , and a Complaints log, meeting the regulatory requirements. Our CHP has two stages:
Stage One. It gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction.
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Ms. Casandra Salamanca.St Consultores.

C/Recoletos, 19,3º Izqda.28001 Madrid. España
T: 91 183 54 30.
F: 91 183 54 31.
m: survey@stconsultores.com.
Web: www.stconsultores.com

We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
If you are not happy with our response, you will have the opportunity to take your complaint to stage two.
Stage Two. It gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:

RICS Dispute Resolution Service (Europe) operated by:
IDRS Limited
24 Angel Gate, City Road. London. EC1V 2PT
T + 44 (0)207 520 3800, F + 44 (0)845 130 8117
E info@idrs.ltd.uk
W www.idrs.ltd.uk

9. Navigation requirements

The website stconsultores.com has been developed to be visualized correctly on the usual browsers:

  • Internet Explorer 7.0 o superior,
  • Mozilla Firefox Versión 2.0 o superior.
  • Safari v4 o posterior.
  • Google Chrome 23.0 o superior.

ST CONSULTORES recommends you to have your browsers updated for a correct display of the website. Some of the documents that we handle need a PDF lector, like Adobe Acrobat Reader 6.0 or superior.