Spanish Property Survey

When you have identified the property that you desire, you should inspect its condition before its purchase, to guarantee the safety and the suitability of the property
ST Consultores

General Contracting Conditions

General contracting conditions

of web site www.spanishpropertysurvey.com/es/eu/uk of CONSULTORES INMOBILIARIOS SL.
Entry into force date: 15/07/2014

1. Contracting Parties.

– ST CONSULTORES INMOBILIARIOS SL, registered in the Mercantile Registry of Madrid, on page M-177570, being its VAT number B-81/512550. It´s registered office is located at C/ Príncipe de Vergara nº 43, C.P 28001 Madrid (Spain).
– Natural person or legal representation interested in the services provided by ST CONSULTORES INMOBILIARIOS SL, who contracts those services through the web site www.spanishsurvey.com/es/eu/uk in exchange of an economical return, according to what has been prepared in this document (from now on, the Client).

2. General conditions of contracting the services offered.

The Client may consult the conditions of provision of services offered by ST CONSULTORES INMOBILIARIOS SL (from now on, ST CONSULTORES), and must accept them to continue the contracting procedure.
The fact that the client accepts these conditions does not imply that a contract will be automatically formalized. The contract will be understood as formalized, once ST CONSULTORES has checked the payment done by the Client (price rates are listed on part 5 of this same document).
The electronic document in which the agreement is formalized will be securily filed on ST CONSULTORES data base, being this the original contract. In case of disagreement between the Client´s copy and the copy filed in the ST CONSULTORES data base server, the last one will have priority.
ST CONSULTORES will send an e-mail to the Client containing an official and formalized contract. This email will have a receipt of the price and acceptance of the order by ST CONSULTORES.
In case of not verifying the payment of the services, ST CONSULTORES will understand that the Client has given up the order.
ST CONSULTORES reserves its right to modify the General Contracting Conditions set on this website for future contracts. Any modification will be published in the website www.spanishpropertysurvey.com/es/eu/uk

3. Services provided

ST CONSULTORES offers the user of the website www.spanishpropertysurvey.com/es/eu/uk the possibility to request reports called “Building Survey” and “Condition Report”, both for Client´s exclusive use. All these services are to be used regarding properties located in Spanish territory.
In the following documents, ST CONSULTORES defines the scope and reach of its services and the limits of the working conditions, which form an essential part of the contract.

ST CONSULTORES is committed to provide the contracted services without unjustified delay and using professional procedures. For this, ST CONSULTORES will put all the complementary means needed for a correct performance of the services.

4. General features of service provision.

4.1- Register of order.

To carry out the order, the client should fill in an electronic form situated on the web site www.spanishpropertysurvey.com/es/eu/uk. This form should be filled in with contact and invoicing information, including the type of report the Client would like to order.
Once the Client has filled in the form, he/she must accept the general conditions of the contract, Private Policy and General Conditions explained in on this website.
After that, the application will show the Client a summary of the services requested and the cost of it, in which the following data will appear: name, email address, passport number, invoice address, and the cost (including VAT).
All this data will be processed with the security required by the data protection rules, especially the ones established by the General Data Protection Regulation (GDPR) 2016/679, and with all due respect for the following rights: access, rectification, erasure, right to object, right to data portability, restriction of processing, and right to object and automated individual decision-making, as well as the right to the right to lodge a complaint with a supervisory authority.
At this stage of the process, the Client has the possibility to cancel his application or continue with the process. In this case, all Client´s personal data will be erased following the GDPR rules.
If the Client decided to continue, he/she must proceed to the payment of the amount mentioned.

4.2- Carry out your service payment.

The payment of these services should be made previously to providing them.
This payment can be made with credit or debit card, as well as with any other means of payment set up on this website, which currently works with:

  • PayPal
  • Credit card payment.

In either one of these cases, the system will forward it automatically to a POS.

4.3- Sending a formalization of the contract to a client.

Once the Client has made the payment, ST CONSULTORES will show them a screen with a message explaining that the payment has been successfully made. After that, the electronic document where the contract has been made official will be sent via e-mail to the address previously indicated by the Client on the electronic form. Finally, the order will be executed. This information will be filed in ST CONSULTORES with all due respect to the security required by data protection rules, especially by the ones established by the General Data Protection Regulation (GDPR) 2016/679.

4.4- Rejecting an order through ST CONSULTORES.

ST CONSULTORES can reject an order if there is a justified motive. This will be notified to the Client in a period of 24 hours from the request. In these cases, ST CONSULTORES will refund the expenses made.

4.5.- To carry out our visits.

In order to carry out the visits, a technician from the technical department of ST CONSULTORES will get in contact with the agent or person assigned for this purpose, in order to arrange the date of meeting to the real estate or property. This should be done in a period not longer than 24 hours on labour days.

4.6.- Carry out the work.

Once the visit has been made and after the Client has brought in the necessary documents, a survey regarding the service carried out by ST Consultores will be made in a period no longer than 72 hours from the date of inspection.

5. Rates

Taking into consideration the services which have been described, ST CONSULTORES has established 4 different prices depending on the total surface built of the home.

  • Condition Report. House less than 250 m2 total floor area. 350 €, VAT not included. 423,50 € VAT included.
  • Condition Report. House more than 250 m2 total floor area. 450 €, VAT not included. 544,50 € VAT included.
  • Building Survey. House less than 250 m2 total floor area. 450 €, VAT not included. 544,50 € VAT included.
  • Building Survey. House more than 250 m2 total floor area. 600 €, VAT not included. 726 € VAT included.

6. Presenting reports

The report will be sent to the e-mail address provided by the Client, from the account survey@stconsultores.com and in English language. A formal invoice will be sent with the final quotation of the service. In case there was any error or omission in the report, a new one will be sent, modifying the previous report.

7. Use of the report-Privacy

Any document, report or analysis emitted by ST CONSULTORES made as a consequence of the contractual relationship will have a privacy policy and only for the use of clients.
All the documents and data which ST CONSULTORES may have access to as a consequence of the offer made, will be considered confidential, so that no information will be revealed to anybody apart from this relationship. These terms will be maintained by will of law.

8. Customer Service

As a regulated RICS firm, ST CONSULTORES has in place a Complaints Handling Procedure (CHP), and a Complaints log, both of them meeting all the regulatory requirements.
ST CONSULTORES´ CHP implies two stages:
Stage One. It gives our firm the opportunity to review and consider the Client´s complaint in full. ST CONSULTORES will try to resolve the complaint to the Client´s satisfaction. If the Client has previously spoken to ST CONSULTORES about the complaint, he/she should make a writing with the details of the complaint, in order to help ST CONSULTORES achieve a full understanding of the reasons of it.
Any written complaint should be sent to:

Ms. Casandra Salamanca. St Consultores.
Address: C/Recoletos, 19,3º Izqda.28001 Madrid (Spain)
Phone number: 91 183 54 30.
Fax number: 91 183 54 31.
It can also be sent by e-mail to the following address: survey@stconsultores.com
Clients can also make a complaint through the website: www.stconsultores.com

ST CONSULTORES will acknowledge receipt of the Client´s complaint within 7 days, and will answer to the Client as quickly as possible.
If ST CONSULTORES couldn´t give the Client a full response in a short time, ST CONSULTORES will keep him/ her updated within 28 days. In the case the Client were not satisfied with ST CONSULTORES response, he/she will have the opportunity to take the complaint to stage two.

Stage Two. It gives the Client the opportunity to have their complaint reviewed and considered by an independent provider, approved by RICS Regulatory Board,
being the following:

RICS Dispute Resolution Service (Europe) operated by: IDRS Limited 24 Angel Gate, City Road. London. EC1V 2PT
Phone number:+ 44 (0)207 520 3800,
Fax + 44 (0)845 130 8117
E-mail: info@idrs.ltd.uk
Website: www.idrs.ltd.uk

9. Legislation. Jurisdiction.

The obligations that will take place by contracting ST CONSULTORES´s service, will be governed and interpreted according to Spanish legislation, which will be applied directly to what is published on this page www.spanishpropertysurvey.com/es/eu/uk. Both parties agree to solve any judicial disputes in the courts placed in the city of Madrid (Spain).
ST CONSULTORES will act in accordance with the Data Protection Rules, especially in accordance with the General Data Protection Regulation (GDPR) 2016/679. ST CONSULTORES will be the controller and recipient of the data information. Any personal data will be processed due to providing the services required by clients, as there are necessary to enter into the contract. The data information will be kept for the time needed to provide The Client with the recruited service, as well as for future contractual relationships, although Clients have the possibility of exercising, at any moment, their rights of access, rectification, erasure, right to object, right to data portability, restriction of processing, and right to object and automated individual decision-making, as well as the right to lodge a complaint with a supervisory authority.